Errors in BlackBerry

Errors syncing the BB with Desktop Manager

From BlackBerryFAQ

If you get an error "Unable to write or update application data" when syncing your BB with Desktop Manager, the culprit is usually one of two main problems:

In Addressbook:

Potential Conflict

The error may refer to a specific record that would not sync, or is causing the problem. If you don't know which record, look the log of the Desktop Manager sync to find it.

A contact in Outlook, ACT!, Lotus Notes, or Lotus Organizer does not contain information in any of the following fields:

First Name, Last Name, OR Company Name

Resolution 1

Populate one or more of the above fields in the contact entry or delete the blank entry in the PIM application on the computer. A contact name could also have a strange ASCII character.

From within Outlook, if you go to View>Arrange By>Current View>By Category the contacts will be listed in a row/column format. If you then sort by Full Name, you'll see all contact missing both the first and last name. You can even use the field chooser by right clicking on a column header, then clicking field chooser, which will cause a window to appear with different column headings that are available. Simply drag and drop the First Name, then the Last Name fields into the column header row and they'll become a part of the current view.

From here, you'll just want to make sure that at minimum you have at least one letter/number (avoid punctuation and symbols) in at least one of the two Name fields (First or Last), then sync and you should be all set. The key is to have a value in the Full Name field (which is built by the First and Last).

Resolution 2

Upgrade to BlackBerry Desktop Software 4.2 Service Pack 1 or later. BlackBerry Desktop Software 4.2 Service Pack 2 or later will skip the affected contact records, but only if the contact does not have an email address. If the contact contains an email address, it will be successfully synchronized even if the First Name, Last Name, and Company fields are blank.

A calendar entry could be the fault:

Calendar entries with attachments can't sync. Change your view in calendar to only show entries with attachments and delete the attachment.

Open calendar in outlook - choose view, arrange by and current view then customize current view. Choose Filters, then the tab for more options and choose "only items with" and choose attachments.

DM 4.3 Error: "Check Documentation" or "Transaction Canceled

The DM Log said: Internal Error #-725 Translation Canceled.

Or you are getting "Error Code 0x8004fd2b"

Complete the following to fix:

1. Make sure BlackBerry Desktop Manager is closed.

2. Locate the Intellisync folder on your computer. This folder can be found at C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\. If you can't find the Application Data folder, see note below.

3. Rename the Intellisync folder (e.g., Intellisync_old).

4. Open BlackBerry Desktop Manager.

5. Connect your BlackBerry device to the computer running BlackBerry Desktop Manager.

6. If you are running BlackBerry Desktop Software 4.2 or later, double-click Synchronize, click the Configuration tab, and then click Configure synch. If you are running BlackBerry Desktop Software 4.1 or earlier, double-click Intellisync, and then click Configure PIM.

7. Configure your synchronization options. For assistance, click Help on the Device Configuration window.

8. When have finished configuring the synchronization options, click OK to close the Device Configuration window.

9. If you are running BlackBerry Desktop Software 4.2 or later, click the Synchronize tab, make sure the Synchronize organize data check box is selected, and then click Synchronize now. If you are running BlackBerry Desktop Software 4.1 or earlier, make sure the Synchronize PIM check box is selected, and then click Synchronize now. A new Intellisync folder is created.

Note: If the Application Data folder cannot be located, the folder may be hidden. To make this folder visible, complete these steps:

1. While viewing the folder C:\Documents and Settings\<user name>, click Tools > Folder Options.

2. Click on the View tab.

3. Select the Show hidden files and folders option under Hidden filesand folders.

4. Click OK.

Error: Desktop Manager has encountered a problem and needs to close

From BlackBerryFAQ

If you are encountering an error in sycning your BB device to Desktop Manager, and you get the error: "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience," follow these instructions:

For BlackBerry Desktop Manager

1. Close BlackBerry Desktop Manager. 2. Open Microsoft® Windows® Explorer and delete the "Research In Motion" folder in the following location:

C:\Documents and Settings\<user_name>\Application Data\

[This deletes all your synchronization settings/history, etc. I actually just renamed the Research in Motion folder in case I wanted to get any information in it back.

When you restart Desktop Manager again in the steps below, the "Research in Motion" directory and subdirectories will be re-created.]

3. Open the BlackBerry Desktop Manager again. 4. Select Synchronize 5. On the Synchronize tab, make sure Synchronize Organizer Data is checked. 6. Select the Configuration tab and click Configure Synch. 7. Re-create your sync settings to sync calendar, contacts, tasks, and notes, etc. 9. Click OK to save your changes 10. Return to the Synchronize tab and perform a synchronization by clicking Synchronize Now.

What should I do with App Error 523?

From BlackBerryFAQ

App Error 523 is a software hiccup usually caused by a 3rd-party application that is not compatible with the BlackBerry deviceOS.

Follow the below steps to get rid of this error message:

1. Take the battery out and put it back in after 30 seconds or so

2. While the device is rebooting (or while the hourglass is still spinning), plug it into the PC

3. Then open the application loader and remove the 3rd-party application that's causing the issue

4. Worst-case is when you need to wipe the device using JL_Cmder. Follow the instructions here: How do I wipe the BlackBerry using Jl Cmder?

Application Loader Error

From BlackBerryFAQ

QUESTION:

When I use Application Loader from with Desktop Manager, I get the error "No additional applications designed for your device were found."

ANSWER:

You must have your same handheld operating system loaded to your PC as is on your BlackBerry, when you attempt to load other applications. The handheld OS on your PC must match the handheld OS on your BlackBerry, or you will be asked to upgrade to the OS installed to your PC.

1. Find your current BlackBerry handheld OS on your BlackBerry by looking at Options > About. Normally the third line or the line that begins with "v."

2. Find and download your OS here: Operating System Downloads Install it to your PC by double-clicking on the *.exe file which you downloaded, and allow the OS to install to your PC.

• Also, make sure you have downloaded and are using the most recent version of Desktop Manager.