From BlackBerryFAQ
If you want to upgrade your BlackBerry OS after you have a newer version of DocsToGo installed, you have to do the following steps:
1. Install the new OS on the PC
2. Navigate to C:\Program files\Common Files\Research In Motion\Shared\Loader Files\New OS Folder
3. Delete the "DocumentsToGo.alx" file, or rename it to "DocumentsToGo.old". Moving that file to a different folder is another option.
4. Perform the OS upgrade
When AppLoader is run, the loader will pick up DocsToGo as a 3rd-party app. It'll then back it up and restore it normally. If you don't delete the DocumentsToGo.alx file the loading process will downgrade the DocsToGo to the version included in the OS.
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