How do I reset my BlackBerry?

From BlackBerryFAQ

Contents

Differences between hard, soft, and master resets

Thank you for BlackBerry.com, JSanders and Grimlin @ BlackBerryForums.com for contributing to this FAQ.

Resetting the BlackBerry device is a useful way to resolve issues and is usually the first step in troubleshooting the BlackBerry device. Knowing the differences between a hard, soft, double-soft, and master reset ensures that the correct troubleshooting method has been chosen.

Note: Backup all applications before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager

.

Performing a SOFT reset on the BlackBerry device

Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer.

Note: This does not apply to the BlackBerry® Pearl™ smartphone.

Performing a DOUBLE-SOFT reset on the BlackBerry device

Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. The screen will go blank. When the screen is no longer black, press the ALT+RIGHT SHIFT(CAP)+DELETE keys again. You should then see another blank screen followed by an hour glass.

Note: This does not apply to the BlackBerry® Pearl™ smartphone.

Performing a HARD reset on the BlackBerry device

The first step in troubleshooting a network, software or hardware error is often to perform a hard reset. With Java® based devices, this is accomplished by removing the battery, while the BlackBerry device is powered on. Hold the battery out for about 30 seconds, and replace. The BlackBerry device will reboot.

Note: A hard reset on a C++ based device is accomplished by pressing the Reset button.

Note: To perform a hard reset on a RIM models 850, 857, 950, or 957 device, insert the end of a paperclip inside the small hole on the back of the handheld.

Reasons to perform a hard reset

The following shows the possible reasons for performing a hard reset on a BlackBerry device.

Network Issues

• Handheld displays an X beside the coverage indicator.
• Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator.
• User is unable to send or receive messages on the handheld.

Software Issues

• User receives an error code on the handheld.
• Applications do not appear to be functioning correctly.
• Desktop Manager is stuck at “working” status when the handheld is connected.
• Bluetooth is not detected.

Hardware Issues

• Handheld display is hard to read. For example, the display shows lines obscuring text.
• Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on.

Performing a MASTER reset

The master reset feature is not available on the BlackBerry device and is only applicable to selected manufacturer devices. A master reset removes all user-installed applications and data, including BlackBerry Connect software. For more about master resets, contact your service provider.

Keep the latest DocsToGo version after an OS upgrade

From BlackBerryFAQ

If you want to upgrade your BlackBerry OS after you have a newer version of DocsToGo installed, you have to do the following steps:

1. Install the new OS on the PC

2. Navigate to C:\Program files\Common Files\Research In Motion\Shared\Loader Files\New OS Folder

3. Delete the "DocumentsToGo.alx" file, or rename it to "DocumentsToGo.old". Moving that file to a different folder is another option.

4. Perform the OS upgrade

When AppLoader is run, the loader will pick up DocsToGo as a 3rd-party app. It'll then back it up and restore it normally. If you don't delete the DocumentsToGo.alx file the loading process will downgrade the DocsToGo to the version included in the OS.

Errors in BlackBerry

Errors syncing the BB with Desktop Manager

From BlackBerryFAQ

If you get an error "Unable to write or update application data" when syncing your BB with Desktop Manager, the culprit is usually one of two main problems:

In Addressbook:

Potential Conflict

The error may refer to a specific record that would not sync, or is causing the problem. If you don't know which record, look the log of the Desktop Manager sync to find it.

A contact in Outlook, ACT!, Lotus Notes, or Lotus Organizer does not contain information in any of the following fields:

First Name, Last Name, OR Company Name

Resolution 1

Populate one or more of the above fields in the contact entry or delete the blank entry in the PIM application on the computer. A contact name could also have a strange ASCII character.

From within Outlook, if you go to View>Arrange By>Current View>By Category the contacts will be listed in a row/column format. If you then sort by Full Name, you'll see all contact missing both the first and last name. You can even use the field chooser by right clicking on a column header, then clicking field chooser, which will cause a window to appear with different column headings that are available. Simply drag and drop the First Name, then the Last Name fields into the column header row and they'll become a part of the current view.

From here, you'll just want to make sure that at minimum you have at least one letter/number (avoid punctuation and symbols) in at least one of the two Name fields (First or Last), then sync and you should be all set. The key is to have a value in the Full Name field (which is built by the First and Last).

Resolution 2

Upgrade to BlackBerry Desktop Software 4.2 Service Pack 1 or later. BlackBerry Desktop Software 4.2 Service Pack 2 or later will skip the affected contact records, but only if the contact does not have an email address. If the contact contains an email address, it will be successfully synchronized even if the First Name, Last Name, and Company fields are blank.

A calendar entry could be the fault:

Calendar entries with attachments can't sync. Change your view in calendar to only show entries with attachments and delete the attachment.

Open calendar in outlook - choose view, arrange by and current view then customize current view. Choose Filters, then the tab for more options and choose "only items with" and choose attachments.

DM 4.3 Error: "Check Documentation" or "Transaction Canceled

The DM Log said: Internal Error #-725 Translation Canceled.

Or you are getting "Error Code 0x8004fd2b"

Complete the following to fix:

1. Make sure BlackBerry Desktop Manager is closed.

2. Locate the Intellisync folder on your computer. This folder can be found at C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\. If you can't find the Application Data folder, see note below.

3. Rename the Intellisync folder (e.g., Intellisync_old).

4. Open BlackBerry Desktop Manager.

5. Connect your BlackBerry device to the computer running BlackBerry Desktop Manager.

6. If you are running BlackBerry Desktop Software 4.2 or later, double-click Synchronize, click the Configuration tab, and then click Configure synch. If you are running BlackBerry Desktop Software 4.1 or earlier, double-click Intellisync, and then click Configure PIM.

7. Configure your synchronization options. For assistance, click Help on the Device Configuration window.

8. When have finished configuring the synchronization options, click OK to close the Device Configuration window.

9. If you are running BlackBerry Desktop Software 4.2 or later, click the Synchronize tab, make sure the Synchronize organize data check box is selected, and then click Synchronize now. If you are running BlackBerry Desktop Software 4.1 or earlier, make sure the Synchronize PIM check box is selected, and then click Synchronize now. A new Intellisync folder is created.

Note: If the Application Data folder cannot be located, the folder may be hidden. To make this folder visible, complete these steps:

1. While viewing the folder C:\Documents and Settings\<user name>, click Tools > Folder Options.

2. Click on the View tab.

3. Select the Show hidden files and folders option under Hidden filesand folders.

4. Click OK.

Error: Desktop Manager has encountered a problem and needs to close

From BlackBerryFAQ

If you are encountering an error in sycning your BB device to Desktop Manager, and you get the error: "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience," follow these instructions:

For BlackBerry Desktop Manager

1. Close BlackBerry Desktop Manager. 2. Open Microsoft® Windows® Explorer and delete the "Research In Motion" folder in the following location:

C:\Documents and Settings\<user_name>\Application Data\

[This deletes all your synchronization settings/history, etc. I actually just renamed the Research in Motion folder in case I wanted to get any information in it back.

When you restart Desktop Manager again in the steps below, the "Research in Motion" directory and subdirectories will be re-created.]

3. Open the BlackBerry Desktop Manager again. 4. Select Synchronize 5. On the Synchronize tab, make sure Synchronize Organizer Data is checked. 6. Select the Configuration tab and click Configure Synch. 7. Re-create your sync settings to sync calendar, contacts, tasks, and notes, etc. 9. Click OK to save your changes 10. Return to the Synchronize tab and perform a synchronization by clicking Synchronize Now.

What should I do with App Error 523?

From BlackBerryFAQ

App Error 523 is a software hiccup usually caused by a 3rd-party application that is not compatible with the BlackBerry deviceOS.

Follow the below steps to get rid of this error message:

1. Take the battery out and put it back in after 30 seconds or so

2. While the device is rebooting (or while the hourglass is still spinning), plug it into the PC

3. Then open the application loader and remove the 3rd-party application that's causing the issue

4. Worst-case is when you need to wipe the device using JL_Cmder. Follow the instructions here: How do I wipe the BlackBerry using Jl Cmder?

Application Loader Error

From BlackBerryFAQ

QUESTION:

When I use Application Loader from with Desktop Manager, I get the error "No additional applications designed for your device were found."

ANSWER:

You must have your same handheld operating system loaded to your PC as is on your BlackBerry, when you attempt to load other applications. The handheld OS on your PC must match the handheld OS on your BlackBerry, or you will be asked to upgrade to the OS installed to your PC.

1. Find your current BlackBerry handheld OS on your BlackBerry by looking at Options > About. Normally the third line or the line that begins with "v."

2. Find and download your OS here: Operating System Downloads Install it to your PC by double-clicking on the *.exe file which you downloaded, and allow the OS to install to your PC.

• Also, make sure you have downloaded and are using the most recent version of Desktop Manager.

How do I downgrade the OS on my BlackBerry?

From BlackBerryFAQ

1. Delete the newer OS from your PC by going to Control Panel >Add/Remove Programs.

2. Then download and install the older version of the OS. BlackBerry Operating System Downloads

3. Install the older OS to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

How do I delete applications from my BlackBerry?

From BlackBerryFAQ

Want to delete an application from the device? Follow these simple steps:

1. Go to Options

2. Select Advanced Options

3. Select Applications

4, Highlight the application you want to delete from the device

5. Press the menu key

6. Select Delete

7. The device will ask if you want to reboot. Select YES

Images:

BlackBerry Q & A

1. Supported Devices and Regions
   1. a. Which BlackBerry® smartphones are supported by BlackBerry App World™ storefront?

BlackBerry App World is available for BlackBerry smartphones running BlackBerry® Device Software v4.5 or higher, with a trackball, trackpad or touch screen, including:

• BlackBerry® Bold™ smartphones
• BlackBerry® Curve™ 3G smartphones
• BlackBerry® Curve™ 8300 Series
• BlackBerry® Curve™ 8500 Series
• BlackBerry® Curve™ 8900 smartphone
• BlackBerry® Pearl™ 3G smartphone
• BlackBerry® Pearl™ 8100 Series
• BlackBerry® Pearl™ Flip Series
• BlackBerry® Storm™ smartphones
• BlackBerry® Style™ 9670 smartphone
• BlackBerry® Torch™ 9800 smartphone
• BlackBerry® Tour™ 9630 smartphone
• BlackBerry® 8800 Series

Where’s BlackBerry App World available?
View a list of countries where BlackBerry App World is available

Supported Operating System (OS) Versions

1. Which OS versions does BlackBerry App World support?
   BlackBerry App World works with BlackBerry smartphones running OS version 4.5.0 or higher.

 

Applications – General

1. What type of applications can I sell on BlackBerry App World?
   At this time, any applications that can be packaged as a COD file (using the BlackBerry® Java® Development Environment (BlackBerry JDE), BlackBerry® JDE Plug-in for Eclipse®, BlackBerry JDE component package, BlackBerry® Theme Studio, BlackBerry® Web Plug-in for Eclipse®, BlackBerry® Web Plug-in for Microsoft® Visual Studio® or BlackBerry® Widget SDK).
2. Can I distribute web applications?
   Yes, it’s possible to promote and distribute web-based content services for BlackBerry smartphones, provided you offer a web icon application to be distributed on BlackBerry App World.
   
   A web icon application is a small Java® application packaged as a COD file that, once downloaded, provides a dedicated icon on the BlackBerry smartphone that will take the user to a mobile website. 
3. Can I distribute my web signals application?
   Yes, it’s possible to promote and distribute web signals-based content services, provided you offer a web signal registration application to be distributed through BlackBerry App World.
   
   A web signal registration application is a small Java application packaged as a cod file that, once downloaded, presents the user with the option to launch the web browser to your web signal registration page. Upon signing up to your web signal service, the web signal registration application can be removed by the end user.
4. Can I distribute themes?
   Yes, themes can be distributed on BlackBerry App World.
5. Can I distribute BlackBerry WebWorks applications?
   Yes, BlackBerry WebWorks applications can be distributed on BlackBerry App World. 
6. My application requires a license key. How can I get a license key to the end user?
   BlackBerry App World asks you to indicate an application requires a license key. The license key models supported include Static, Single, Pool or Dynamic.
   
   In the Static model, a license key isn’t required to run the application. With the Single model, a single key is used to unlock the application.
   
   With the Pool model, you must send a pool of serial numbers that are handed out one at a time to each end user.
   
   With the Dynamic model, the BlackBerry App World server will perform an HTTP connection to your company’s website when it’s time to generate a license key. Your website can generate a dynamic license key based on your pre-determined algorithm; for example, based on the user’s email address.
   
   In all cases, the license key is provided to the user via the BlackBerry App World client
7. An end user needs to download additional free desktop software or register with our free service before they can use an application. How do I inform them of additional requirements to use an application? Please specify the requirements in the description of the application posted during the application submission. You can also provide more information within your application through the help section.
8. Can I distribute applications that use cryptographic APIs?
   You can distribute applications that use cryptographic APIs provided they adhere to the requirements and restrictions detailed in the BlackBerry App World Vendor Agreement.
   
   You may also be required to provide a Commodity Classification Automated Tracking System (CCATS) reference for Research In Motion (RIM) to obtain additional data on the application and ensure compliance with export control regulations.
9. My company has applications with surrounding agreements that don’t allow me to sell to certain carrier’s customers. Can I decide which carrier networks my application is available for?
   During the application submission process, you can select which carrier networks you’d like to make an application available for. Only end users for the selected carrier(s) will be able to download the application.
10. Do I need to be a member of the BlackBerry Alliance Program to submit applications on BlackBerry App World?
    You don’t need to be a BlackBerry Alliance Program member to distribute applications on BlackBerry App World.
11. How should I notify users of data charges associated with my application?
    In general, the application only needs to warn the user once—however, if the data charge is linked to a specific action (e.g. downloading a video), it would be preferable to warn the user before each action. The application can provide a warning with an option that says "do not warn me again". Please communicate any data charges within your application description as well.
12. Can end users review or comment on the application?
    End users can submit review comments and rate applications with a star rating. The application rating system will include the following elements:
    • Users who have downloaded an application can rate the application from 0 to 5 stars.
    • Users who haven’t downloaded an application aren’t permitted to rate that application.
    • Users can only rate an application once.
    • An application’s overall rating is based on the average rating submitted by users.
    
    
    Review comments are automatically scanned for inappropriate language when they’re submitted and are subject to removal.
13. Can I see the reviews and comments on my application? How can I flag a review if it’s inappropriate?
    Vendors can view and flag rejected and accepted reviews through the Vendor Portal.
14. Does my application require an EULA?
    It’s recommended you include an EULA within your application. If an EULA is included, it must contain certain information as stipulated in the RIM Vendor Agreement and, if applicable, the Digital River Vendor Agreement.

Application Catalog

1. How are applications categorized?
   Categories can be selected during the application submission process. Vendors can select one category that applies to an application. All category selections will be reviewed and are subject to change.
2. What do I need to submit an application?
   You’ll need to provide the following information when submitting an application:
   • Application name
   • Category
   • Application language
   • Description language
   • Description
   • Icon (480x480 png image)
   • Screenshots
   • License type
   • Price
   • COD files
   • Filebundle language
   • COD file language
   • Devices supported
   • OS version supported
   • Selected carriers
   • Restricted carriers
   • Additional notes
   • Application version
3. What are the requirements for the icon and screenshots?
   The file submitted for the icon is automatically sized for use in various parts of the BlackBerry App World solution. It’s recommended you provide a 480x480, 300dpi, RGB file in PNG format so the icon retains the best possible image quality when the file is converted.
   
   Screenshots should be of the application screens only and shouldn’t include a BlackBerry smartphone.
4. Can I add a hyperlink in the description of the application?
   You can add a link to the description to enable users to find more information about your application. Please note the description is in plain text and a user won’t be able to click on the link.

Purchasing, Billing and Invoicing

1. What billing models are supported on BlackBerry App World?
   BlackBerry App World supports one-time billing at the time of download, free applications and the sale of digital goods within applications.
   
   Applications that require a different billing model, such as monthly subscription charges, feature unlocking and pay-per-use may leverage the Payment Service.
2. How can I price my application?
   For paid applications, BlackBerry App World will allow you to select a suggested retail price in US dollars for your application. The US dollar price is associated with a pricing tier. The pricing tier shows the application price for the currencies available, with the applicable exchange rate, in AUD, BRL, CAD, CHF, CLP, EUR, GBP, HKD, INR, JPY, KRW, MXN, MYR, NZD, PLN, SGD, THB, TRY, TWD, USD and ZAR. Pricing in GBP, EUR, CHF and PLN is inclusive of VAT.
   • Tiers increment by $1 USD from $0.99 to $19.99
   • Tiers increment by $10 USD tiers from $19.99 to $99.99
   • Tiers increment by $50 USD tiers from $99.99 to $599.99
   • Tiers increment by $100 USD tiers from $599.99 to $999.99
   
   Please note pricing tiers are subject to change.
3. Can we send end users a message to renew or re-purchase an application?
   Users will be notified when updates to applications they’ve already downloaded or purchased are made available on BlackBerry App World.
4. Can I select more than one category for my application?
   You can select only one category for your application. Category selection will be evaluated for suitability and an alternate category may be suggested for your application.
5. Who’s Digital River and what do they do?
   RIM has partnered with Digital River to act as a merchant and seller of record to provide vendors and end users with transaction processing, disbursement and reporting services.
   
   Digital River will accept PayPal® and credit card payments from end users and disburse the revenue to both RIM and the vendor.
   
   Digital River will also provide reports on the transactions, which are accessible to vendors through the Digital River financial reporting system.
6. Who’s Bango and what do they do?
   RIM has partnered with Bango to act as a merchant and seller of record to provide vendors and end users with transaction processing, disbursement and reporting services.
   
   Bango will facilitate carrier-billed payments from end users and disburse the revenue to both RIM and the vendor.
7. How’s the tax on purchased applications processed?
   Tax is calculated by Digital River and/or Bango and shown on an end user’s purchase confirmation or may be included in the purchase price.
8. When will revenue disbursements be made?
   Carrier-billed payments are issued monthly where the vendor earnings exceed GBP £50/US $50/CAN $50/Euro €50. Earnings less than GBP £50/US $50/CAN $50/Euro €50 will be carried forward to the following month’s payment run.
   
   PayPal and credit card payments are issued monthly where the vendor earnings exceed GBP £100/US $100/CAN $100/Euro €100. Earnings less than GBP £100/US $100/CAN $100/Euro €100 will be carried forward to the following month’s payment run.
9. Will application prices always be in USD or shown in local currency?
   Prices in the catalog will appear in the local or default currency, based on your home carrier.
10. Will tax apply to the local country or always be shown in USD?
    Applicable taxes will be applied to the purchase price as determined by Digital River.
11. Can I distribute free applications that generate post-download revenue?
    Free applications that generate revenue after download may be distributed on BlackBerry App World. The BlackBerry App World Vendor Agreement outlines the applicable terms and conditions.
12. How do I report any secondary revenue generated through my application?
    For reporting information, contact blackberryappworldrevenue@rim.com

PayPal

1. What type of PayPal account should be used?
   Vendors can choose any type of account, including Personal, Premier or Business. The PayPal accounts don’t need to be verified.
   
   Vendors will be paid in USD and all exchange fees will be incurred by the vendor. A USD or multicurrency account is suggested to manage against any foreign exchange or other cross border fees that may otherwise be applied.
2. Can I receive payment into different vendor accounts based on geography?
   You can create multiple vendor accounts based on the different regions in which you operate. You can associate each vendor account with a different PayPal account and currency for disbursement.
   
   Payments to you will be made in USD. A USD or multicurrency account is suggested to manage against any foreign exchange or other cross border fees that may otherwise be applied.
3. Is PayPal the only purchase mechanism for end users?
   No, end users can use credit cards and carrier billing in addition to their PayPal account to purchase applications from BlackBerry App World.
4. Does a user require a PayPal account to download free applications?
   End users don’t require PayPal accounts to download free applications.

Localization

1. What languages does BlackBerry App World support?
   The BlackBerry App World client supports English, French, Italian, German, Spanish and Brazilian Portuguese. Additional languages will be added in future releases.
2. Can I sell non-English applications on BlackBerry App World?
   Yes, you can sell non-English applications on BlackBerry App World. Once you specify the languages supported by your application, you’ll be required to provide application descriptions and application releases (file bundles and/or COD files) that support those languages. To provide a consistent experience to end users, all content on BlackBerry App World is required to be in English.

Support

1. How do I provide support to end users? Can they call my organization directly?
   A support email address must be included during your application submission process. You can also indicate a website users can visit for support. End users will be provided with your support email contact to receive support for application-related issues.
   
   RIM also recommends vendors provide support information within the help section of their application.
2. Can end users request a refund after they purchase an application?
   View the Digital River refund policy applicable for BlackBerry App World for sales to US customers or view the Digital River refund policy applicable for BlackBerry App World for sales to international customers
3. Is there a BlackBerry forum for end users and vendors?
   BlackBerry App World boards for vendors and end users are active on the BlackBerry forums. View the BlackBerry App World forums

BlackBerry App World Vendor Portal

1. Is it possible to add captions to the screenshots?
   It’s not possible to add captions to the screenshots at this time.
2. Who can submit applications through the BlackBerry App World Vendor Portal?
   Most developers from around the world can submit applications for BlackBerry App World.
3. What’s the CCATS that confirms the classification of applications developed in the US?
   A CCATS is a formal document issued by the US Department of Commerce, Bureau of Industry and Security, that provides an ECCN in accordance with the US Export Administration Regulations. Find out how to request an ECCN (PDF)
4. What’s the application submission fee used for?
   Note: a promotion is currently running that allows vendors to bypass the $200 submission fee.
   
   There’s a $200 USD administration fee to complete registration and submit applications. If your account isn’t approved, the $200 USD administration fee will be refunded.
   
   • The initial fee will allow 10 application submissions:
     • Multiple versions of the same application won’t count as separate submissions (example: an application might have a version for the BlackBerry Storm smartphone and the BlackBerry Bold smartphone).
     • An update to your application, resulting in a submission of new cod files, will be counted against your 10 application submissions.
     • Resubmission of a rejected application will be counted against your 10 application submissions.
     • Removal of an application won’t affect your remaining balance of application submissions.
   • If you’ve used all 10 application submissions, an additional $200 USD administration fee will be applied on your next submission, adding another 10 possible application submissions to your account.
5. How does RIM determine if an application is suitable for BlackBerry App World?
   RIM will review a submitted application for content suitability and perform technical testing to ensure the application meets the BlackBerry App World Vendor Guidelines.
   
   Vendors should test their applications for compatibility against the devices selected during the submission process to avoid test failures and application rejections.
6. Once an application has been submitted, can I make changes to my submission?
   Once the application has been submitted, it can no longer be altered. Please ensure all pertinent information has been entered before submitting.
7. My application contains numerous cod files. How can I speed up the submission process?
   The vendor portal will accept a zip file containing the cod files for an application bundle. If your application has a separate set of cod files for different types of devices, each set of cod files will need to be zipped separately. You can upload the zip files during the application submission process.
8. My company develops applications with multiple brands. Can I designate the brand an application belongs to?
   You’ll need to register each brand as a separate vendor if you’d like to identify an application as belonging to one of those brands.
9. How often will RIM provide reports on my application?
   You can generate a report daily, or as often as you’d like, by selecting the start and end date for which you’d like report data. The reports provide download and purchase information for all your applications.
10. What sort of data is provided in the application reports?
    The report contains the following information for each transaction with an end user. The data is provided as csv files:
    • Application name
    • Version
    • Date
    • Amount (if applicable)
    • Currency (if applicable)
    • License key (if applicable)
    • Device model
    • OS version
    • Carrier
    • Locale
    • Country
11. Once my application has been approved, does it automatically get into the BlackBerry App World catalog?
    Once you’ve received confirmation an application has been accepted, you must publish the application for it to appear in the catalog. Please see the vendor guide for detailed instructions on how to publish your application.
12. What’s the information flow between RIM and my company?
    RIM strives to provide open and clear communication to you throughout the vendor registration and application submission process. The information flows between RIM, Digital River and you are as follows:
    1. When you sign up as a vendor in the Vendor Portal, you’re required to enter into the BlackBerry App World Vendor Agreement.
    2. If you specify you’re selling applications, you’re also provided terms and conditions from Digital River.
    3. RIM will assess your registration information and approve or reject the registration. You’ll be notified by email of the registration approval or rejection.
    4. Once approved, you can begin submitting applications to BlackBerry App World:
       1. If you haven’t entered into the Digital River Vendor Agreement, you can’t submit paid applications. If you wish to submit paid applications, you’ll be required to enter into the Digital River Vendor Agreement.
       2. RIM emails you immediately after an application submission has been made to confirm the submission.
    5. Your application information is provided to Digital River:
       1. Digital River establishes an account in their payment systems and sends you an email regarding the Digital River financial reporting systems. Please note this doesn’t indicate approval of your application.
    6. You’ll receive an email from RIM to indicate your application (for each application bundle) is approved or rejected after testing is complete.
    7. Once approved, you can post your application for sale in the vendor portal. The application will be visible on the client within 24 hours.

Personal Storage Locker

1. What’s the My World folder in BlackBerry App World?
   The My World folder is an online record of the applications an end user has purchased or downloaded for free through BlackBerry App World. Users can:
   • Uninstall and reinstall applications
   • Archive and restore applications to internal memory or a microSD card
   • Add a review for an application
   • Recommend an application to their friends
   
   When updates are available to applications that have been installed, the user will be notified and can view the update details.
2. How many applications can a user store?
   An unlimited number of applications can be stored in BlackBerry App World.
3. Does My World allow the user to re-download paid-for applications?
   Yes. There are no restrictions on how many times users can install or download their applications to the BlackBerry smartphone on which they were purchased.
   
   If a user switches from one BlackBerry smartphone to a new BlackBerry smartphone, they can log in to BlackBerry App World on their new BlackBerry smartphone and download their paid applications from the My World folder.
4. If a user accidently deletes an application, do they have to purchase the application again?
   No. If a user purchases and downloads an application, they’ll have the ability to download it without having to pay for it again. Users can access their applications from the My World folder in BlackBerry App World.
5. How many times can a user re-download paid applications from My World to a different device?
   If a user needs to switch from a BlackBerry smartphone to a new BlackBerry smartphone, they can log in to My World on the new BlackBerry smartphone and re-download their paid applications. The customer can migrate between smartphones up to five times in a calendar year.
6. What happens if the paid application stored in My World is incompatible with a user’s new BlackBerry smartphone?
   If a purchased application is incompatible with a new model, the user would be notified from within the My World folder. To continue using the application, the user would need to purchase a new version of the application, if available.
7. Can a user store applications on an external SD card?
   Yes, with BlackBerry App World v1.1, users can archive their downloaded and purchased applications on a microSD card.
8. How do users archive applications on their BlackBerry smartphone?
   In My World, users can access a menu option called Archive. When clicked, BlackBerry App World will uninstall the application from the device memory and store it on the microSD card.
   
   The icon for the application will still appear (default on OS v4.5 and below is the home screen, on OS v4.6 it’s the Downloads directory). The icon will have a green arrow in the bottom corner indicating it’s been archived.
   
   Users can click on the icon and will be prompted to restore the application. Users can also restore the application from inside BlackBerry App World.
9. Where do applications go when users install them?
   Any application installed on the BlackBerry smartphone (from BlackBerry App World or anywhere else) is installed in flash memory. Each BlackBerry smartphone has a different amount of flash memory and this is what determines how many applications each device can have installed. With the archiving feature, applications can be stored on the microSD card and restored when a user wants to use them.
10. How are dynamic licenses handled during a device switch?
    When a user re-connects to My World on a new smartphone, all the dynamic serial numbers are automatically regenerated and the new serial numbers are sent to the device.

BlackBerry App World Co-marketing

1. Does RIM provide any BlackBerry App World co-marketing collateral for BlackBerry App World vendors?
   Yes. As a BlackBerry App World vendor, you may leverage the Get it at BlackBerry App World logo.
2. Where can I find the Get it at BlackBerry App World logo?
   After logging into the Vendor Portal, the downloads link can be found at the bottom of the main login page.
3. How may I use the Get it at BlackBerry App World logo?
   Please reference the BlackBerry App World Logo Guidelines (PDF)
4. Can I embed a hyperlink to the Get it at BlackBerry App World logo?
   Yes. The hyperlink must direct users to your application page on BlackBerry App World. All URLs must be in the following format: http://appworld.blackberry.com/webstore/content/XXXX (XXXX = your application ID).
   
   You can find the URL for your application by browsing to your application page on the web store and copying the URL in the browser address bar.

Featured Applications

1. Can I nominate my application to be featured in the Featured Items section on BlackBerry App World?
   Yes. To nominate your application, you must send an email to blackberryappworldmarketing@rim.com with the following information:
   1. Vendor name
   2. Application name
   3. Target region for application content (ex. Global, North America, Canada etc.)
   4. Spotlight image (attached to email)
   5. Spotlight description (attached to email)
2. What are the requirements for the Spotlight Image?
   The Spotlight Image must meet the following specifications:
   1. Dimensions: 340 x 340 pixels
   2. Bit Depth: 24-bit RGB
   3. File Format: PNG
   4. Edges not rounded off
   5.  
3. What are the requirements for the Spotlight Description?
   The Spotlight Description must meet the following specifications:
   1. Length: under 50 characters
   2. File Format: TXT
   3. Translations: you must provide an English Spotlight Description. In addition to English, you must provide a translation of the Spotlight Description for each of the languages supported by your nominated application
   4.  
   5.  
4. What factors are taken into consideration when selecting feature applications?
   The following items are considered when selecting feature applications:
   1. Vendor account must be in good standing
   2. Application must be Up for Sale
   3. Positive user reviews and application rating (3+ star rating)
   4. Vendor participation on BlackBerry App World (number of applications in BlackBerry App World, forum participation etc.)
   5. End-user context (regional events, holidays etc.)
   6. BlackBerry App World co-marketing (use of the Get it at BlackBerry App World logo)
5. When will I know if my application will be featured?
   In the event your application is selected to be featured, you’ll be contacted (via email provided in nomination) 1-4 weeks prior to feature placement.

Using BlackBerry As Modem

HOW TO: BlackBerry As Modem For Laptop

Introduction.

1. Connect Your BlackBerry Make sure your BlackBerry is connected by USB cable, and your BlackBerry Handheld Manager is running (just launch BlackBerry Desktop to run it.) This is necessary for using the BlackBerry as an external modem. You cannot use BlackBerry as a modem unless you have BlackBerry Handheld Manager running in the background! Note: For a Bluetooth modem connection on new Curve devices the BlackBerry Manager does not have to run in the background for the connection to work. You need to simply pair your laptop and the Curve.
   
   .

2. Verify The Modem Driver Is Functioning
   Go to Control Panel -> Phone
   
   & Modem Options. In the Modems tab, you should see a new Standard Modem on a new port (such as COM6 or COM11). Click Properties -> Diagnostics -> Query Modem. You should see the following:Quote:
   

   ATQ0V1E0 - OK
   AT+GMM - BlackBerry IPmodem
   AT+FCLASS=? COMMAND NOT SUPPORTED
   AT#CLS=? COMMAND NOT SUPPORTED
   AT+GCI? COMMAND NOT SUPPORTED
   AT+GCI=? COMMAND NOT SUPPORTED
   ATI1 - Research In Motion / BlackBerry IPmodem
   ATI2 - Research In Motion / BlackBerry IPmodem
   ATI3 - Research In Motion / BlackBerry IPmodem
   ATI4 - Research In Motion / BlackBerry IPmodem
   ATI5 - Research In Motion / BlackBerry IPmodem
   ATI6 - Research In Motion / BlackBerry IPmodem
   ATI7 - Research In Motion / BlackBerry IPmodem

   Note: This may look different on Nextel 7520, or Sprint/Verizon/Bell Mobility 7250. This is normal. Just make sure there is a response at all, rather than no response.
   
   
   .
   
3. IMPORTANT SPECIAL CONFIGURATION STEP
    
4. Click Properties -> Advanced. Add only ONE of the following Extra initialization commands with the appropriate carrier-specific APN Setting:
   
   • For Vista users only: Under Control Panel>Phone and Modem>Properties on the General Tab, click "Change Settings". After giving Administrator approval, click the Advanced tab. There, enter the appropriate APN settings for your carrier as noted below.
   
   TMOBILE USA Users (Success!)
   +cgdcont=1,"IP","wap.voicestream.com"
   This is a newer string from TMO that works: +cgdcont=1,,"wap.voicestream.com"
   Another alternate string (required for BlackBerry 8100 Pearl & BlackBerry 8800): +cgdcont=1,"IP","wap.voicestream.com"
   
   Rogers Users (Success!)
   +cgdcont=1,"IP","internet.com"
   
   Cingular Blue/AT&T Users (Success!)
   +cgdcont=1,"IP","proxy"
   
   Cingular Orange Users (Success!)
   +cgdcont=1,"IP","ISP.CINGULAR"
   
   at&t Users (Success!)
   AT+cgdcont=1,"IP","WAP.CINGULAR"
   
   UK Vodafone Users (Success!)
   +cgdcont=1,"IP","internet"
   
   SwissCom Users (Success!)
   +cgdcont=1,"IP","gprs.swisscom.ch"
   
   Verizon Users (Success!) - Keep blank
   Nextel/Telus iDEN Users (untested) - Keep blank
   Sprint/Bell Mobility CDMA Users (untested) - Keep blank
   .
5. Add A New Internet Connection
   Close the Phone and Modem Options and the Control Panel.
   For XP: Create a new connection with Start -> Connect To -> Show all connections -> Create a new connection.
   

   1. Click Next
   
   2. Select "Connect To The Internet" then Next
   
   3. Select "Set up my connection manually" then Next
   
   4. Select "Connect using a dial-up modem" then Next.
   

   For Vista: Create a new connection with Start -> Connect To ->
   
   
   

   1. Set up a connection or network
   
   2. Choose a connection option: Click on "Connect to the Internet (Set up a wireless, broadband, or dial-up connection to the Internet."
   
   3. You are already connected to the Internet - Click on "Set up a new connection anyway"
   
   4. At "How do you want to connect?" Click on "Dial-up"
   
   

   5. Check only the Standard Modem (if prompted).
   
   6. Give the connection a name such as "BlackBerry Modem", then Next.
   
   7. On the next screen, pick one of the following phone numbers, depending on your carrier:
   ....If you use GSM/Cingular/AT&T/TMobile/SwissCom: Enter phone number *99#
   ....If you use iDEN/Nextel/Telus: Enter phone number S=2
   ....If you use CDMA/Verizon/Sprint/Bell Canada: Enter phone number #777
   
   8. Click Next.
   
   9. On the next screen, pick one of the following, depending on your carrier:
   
   ....If you use Cingular Blue, AT&T or Nextel:
   .........Username: (blank)
   .........Password: (blank)
   
   ....If you use Rogers Canada:
   .........Username: wapuser1
   .........Password: wap
   
   ....If you use Cingular Orange:
   .........Username: ISPDA@CINGULARGPRS.COM
   .........Password: CINGULAR1
   
   ....If you use T-Mobile:
   .........Username: (Your TMobile 10-digit phone number)
   .........Password: (Your existing TMobile.com Password)
   .........Note: In USA, you can leave both blank
   
   ....If you use Verizon, replace 8005551212 with your phone number:
   .........Username: 8005551212@vzw3g.com
   .........Password: 8005551212
   
   ....If you use Sprint:
   .........Username: (Your existing Sprint PCS Username)
   .........Password: (Your existing Sprint PCS Password)
   
   ....If you use Bell Mobility, replace 8005551212 with your phone number:
   .........Username: 8005551212@1x.bell.ca
   .........Password: (Your Bell Mobility Voicemail PIN)
   
   ....If you use Swisscom:
   .......The connection can be established anonymously, however some devices need data in those fields, if that's the case, use:
   .........Username: gprs
   .........Password: gprs
   
   10. Clear all checkboxes ("Use...when anyone..." and "Make this the default...")
   
   11. Click Finish

   .
6. Disable IP Header Compression (*Vista users, see the note below)
   Make sure TCP/IP Properties (Advanced) "Use IP Header Compression" checkbox is NOT checked. To verify this, do these steps:
   

   1. Start Menu->Network Connections->"BlackBerry Modem"
   2. Click Properties Button
   3. Click Networking Tab
   4. Select "Internet Protocol (TCP/IP)"
   5. Click Properties Button
   6. Click Advanced... Button
   7. Disable "Use IP header compression" checkbox
   8. Click all OK buttons to close all dialogs

   Also make sure you clear all these checkboxes, if you see any of these checked:
   Turn off "Enable Hardware Flow Control"
   Turn off "Enable Modem Error Control"
   Turn off "Enable Modem Compression"
   
   
   • For Vista users only: Under the Network and Sharing Center, click "Manage Network Connections". When the Network Connections screen is visible, you should have the Blackberry Modem connection you created. Right click the Blackberry Modem and select "Properties". Under the Properties screen on the General tab, select the "Configure" button. Ensure that ALL check boxes are unchecked. Select "OK" to exit the screen. Under the Networking tab, select the properties for the Internet Protocol Version 4 (IPV4). On the Properties screen, select the "Advanced" button. Ensure that "Use IP Header Compression" is unchecked. Select OK to exit the screen.
   .
   
7. BES Configuration
   Skip this step if you are not on BES. You only need to follow this step if your company gave the BlackBerry to you. If you are at a company and you are on a BES 4.0, your Administrator must enable the "BlackBerry IPModem" setting on the BES. This is a new setting in the Version 4.0 of BES.
   .

8. Surf On The Laptop!
   Connect to the Internet on the laptop by clicking the "BlackBerry Modem" icon via Start Menu->Network Connections. No username or password is needed.
   Insert non-formatted text here